Dwane Lay is the Vice President of Customer Experience for Dovetail Software, a leading provider of HR case software. With over fifteen years of HR and leadership experience, he oversees implementation, support and process design. He also presents a variety of topics to professional audiences and is the author at WordsOnTheDL.Com.

He is recognized as a leading authority on the application of Lean tools and techniques in Human Resources, as well as having a wealth of experience in applying business technology to improve HR processes. Dwane holds an MBA, Six Sigma Black Belt and is a certified Senior Professional in Human Resources (SHPR).