11:45 AM CDT Candidate Experience: COVID-19 and the Business Impact
COVID-19 has changed everything. Beyond the healthcare crisis that’s infected millions and killed hundreds of thousands, it’s also drastically altered the global economy and how employers recruit and hire people. For those employers who are hiring today, job candidates today are forced to traverse more automated recruiting and hiring technology than ever before.
However, the candidate and new employee experience is still important, and how you’re treated as a job candidate will impact your perception of an employer and its brand for years to come.
Even in the light of every changing every day, job candidates want a unique customer experience with employers they’re interested in — from before they even apply to being hired and beyond; from the human touch to today’s AI technologies. According to the Talent Board Candidate Experience (CandE) Awards and Benchmark Research over the past 9+ years, the candidate experience has been changing for the better. Communication and feedback loops are critical competitive differentiators.
During this informative session, Talent Board and the Candidate Experience Awards president Kevin W. Grossman will share recruiting and candidate experience insights and best practices to keep in mind including:
- How employers could improve communication and feedback loops throughout the recruiting and hiring process
- How recruiting technologies are empowering recruiting teams to provide a better candidate experience
- When the candidate experience goes bad, negative resentment can compel candidates to share their experience with their inner circle and publicly online as well
- How candidates may take their alliance, product purchases, and relationships elsewhere when they have a poor experience – and how they’ll increase it when it’s great